Privacy Policy

1. Introduction

This Privacy Policy explains how MARNIQO, LLC collects, uses, stores, protects, and shares personal information when you visit, browse, place an order through, or otherwise interact with marniqo.com.

We respect the privacy of our customers and visitors and aim to process personal information in a transparent and responsible manner. This Privacy Policy applies to information collected through our website, customer service communications, order processing activities, shipping operations, returns, refunds, payment-related records, and other interactions connected with our online store.

By using marniqo.com, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to any rights available to you under applicable privacy and data protection laws.

2. Website Platform and Store Infrastructure

This website is a self-hosted store built on WordPress and powered by WooCommerce. WordPress provides the website's content management infrastructure, while WooCommerce provides functionality used for products, shopping carts, checkout, customer accounts, orders, shipping, refunds, and other e-commerce operations.

Because the website is self-hosted, store information is maintained through the hosting environment selected and managed for marniqo.com, rather than through a marketplace storefront operated independently from us.

WordPress, WooCommerce, installed extensions, security services, hosting infrastructure, and other technical systems may process limited information as necessary to operate the website securely and provide its features.

3. Information We Collect

Depending on how you interact with our website, we may collect information such as your name, billing address, shipping address, email address, telephone number, account details, order information, product selections, order value, shipping method, payment status, return information, refund information, and communications with customer service.

When you use the website, certain technical information may also be collected automatically, including your IP address, browser type, device information, operating system, referring page, pages viewed, approximate location derived from network information, cookie identifiers, session information, and website activity.

We only seek to collect information reasonably necessary for operating the website, processing transactions, fulfilling orders, providing support, maintaining security, complying with legal obligations, and improving our services.

4. Information Provided During Checkout

When you place an order, we may collect information necessary to complete the transaction, including your name, contact information, billing information, delivery address, products purchased, order amount, shipping selection, and related checkout information.

This information is used to verify and process the order, arrange shipping, provide order confirmations, issue tracking information, process returns or refunds, respond to customer inquiries, and maintain appropriate transaction records.

Customers are responsible for ensuring that the personal and delivery information submitted during checkout is accurate and complete.

5. Payment Information and Third-Party Payment Providers

Payments made through marniqo.com are processed by independent third-party payment service providers, including Stripe and PayPal.

Depending on the payment method selected, payment information may be provided directly to Stripe, PayPal, your card issuer, bank, Apple Pay, Google Pay, or another applicable payment provider for authorization and processing.

MARNIQO, LLC does not store your full credit or debit card number, CVV security code, bank account login credentials, PayPal password, or complete digital wallet payment credentials on our website or servers. Sensitive payment credentials are handled by the applicable payment processor or financial institution.

We may retain limited non-sensitive transaction information associated with an order, such as the payment provider used, transaction reference, authorization status, payment status, refund status, transaction date, and transaction amount. These records are necessary for accounting, order management, fraud prevention, customer service, refunds, and payment dispute handling.

6. Payment Security

Payment transactions are transmitted using secure connections and are processed through third-party payment providers that maintain their own payment security infrastructure.

Depending on the payment provider and transaction, security technologies may include PCI DSS-compliant payment infrastructure, encryption, tokenization, fraud detection, risk monitoring, and 3-D Secure authentication where supported or required.

Tokenization may allow a payment provider to replace sensitive payment credentials with a non-sensitive token or transaction identifier. This reduces the need for sensitive card information to pass through or be retained by our store systems.

Stripe and PayPal operate independently and process payment information according to their respective privacy policies, security standards, and contractual terms.

7. How We Use Personal Information

We may use personal information to operate marniqo.com, process and confirm purchases, fulfill orders, arrange shipping, provide tracking information, respond to customer inquiries, manage customer accounts, review returns, issue refunds, and resolve delivery or product-related issues.

Information may also be used for fraud prevention, transaction verification, website security, bookkeeping, tax and accounting obligations, regulatory compliance, dispute handling, internal recordkeeping, and protection of our legal rights.

Where permitted by applicable law, we may also use limited information to improve website usability, understand website performance, identify technical issues, and improve customer experience.

8. Order Processing and WooCommerce Records

WooCommerce may store information necessary to administer orders, including customer details, billing and shipping addresses, products ordered, order totals, shipping method, payment status, refund status, order notes, and fulfillment information.

These records help us confirm that an order was properly received, processed, shipped, delivered, returned, refunded, or otherwise resolved.

Order records may also be used as evidence when investigating fraud, unauthorized transactions, delivery disputes, chargebacks, returns, or payment disputes.

9. Shipping and Logistics Information

To deliver your order, we may share necessary personal information with shipping carriers, postal operators, fulfillment providers, logistics companies, customs authorities, and local delivery partners.

The information shared may include the recipient's name, delivery address, telephone number, email address where required for delivery notifications, shipment contents as required by law, parcel information, and tracking details.

Depending on the destination and shipping route, third-party logistics providers may include USPS, UPS, FedEx, DHL, international postal services, regional couriers, or other transportation providers.

We only provide information reasonably necessary for transportation, delivery, tracking, customs clearance, delivery confirmation, and investigation of lost or damaged parcels.

10. Returns, Refunds, and Customer Service Records

When you request a return, refund, replacement, or other order assistance, we may collect your order number, contact information, explanation of the issue, photographs, correspondence, return tracking details, product condition information, and other information reasonably necessary to evaluate the request.

For damaged or defective merchandise, photographs of the item, shipping packaging, shipping label, and damage may be requested to determine whether the issue occurred during shipping or fulfillment.

Refund records may include the refunded amount, refund date, transaction reference, payment provider, and refund status. Refunds are normally returned to the original payment method in accordance with our Refund and Returns Policy.

11. Payment Disputes, Chargebacks, and Fraud Prevention

We may retain and use relevant transaction and fulfillment records to investigate suspected fraud, unauthorized purchases, payment disputes, chargebacks, and similar matters.

Where a payment dispute is initiated through Stripe, PayPal, a bank, card issuer, or card network, we may provide relevant evidence to the applicable organization. Such evidence may include order details, transaction identifiers, payment status, billing information, shipping information, tracking records, delivery confirmation, return or refund records, applicable policy information, and relevant customer communications.

We may also use information to identify suspicious ordering patterns, repeated fraudulent activity, attempted misuse of payment methods, or other conduct that may threaten our customers, website, payment providers, or business operations.

12. Cookies and Similar Technologies

marniqo.com may use cookies and similar technologies that are necessary for website functionality, shopping carts, checkout sessions, customer accounts, security, preferences, and website performance.

WooCommerce may use cookies to remember cart contents, maintain customer sessions, and support checkout functionality. Other cookies may be used for security, fraud prevention, traffic measurement, or website analytics where such services are enabled.

Where required by applicable law, non-essential cookies may be subject to user consent. Browser settings may also allow you to block or delete certain cookies, although disabling necessary cookies may affect website functionality.

13. Server Logs and Technical Information

Our hosting environment and security systems may automatically record technical information when users connect to the website.

This information may include IP addresses, browser information, request timestamps, referring URLs, server errors, login attempts, request paths, device information, and other diagnostic data.

Server and security logs may be used for troubleshooting, detecting malicious activity, preventing unauthorized access, maintaining website stability, investigating abuse, and improving technical security.

14. Information Security and Technical Safeguards

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

marniqo.com uses HTTPS together with SSL/TLS encryption to help protect information transmitted between your browser and our website.

Additional security measures may include controlled administrative access, account authentication, restricted user permissions, role-based access controls, software and plugin updates, malware monitoring, firewall or hosting-level security protections, secure backups, database access controls, login protection, activity monitoring, and review of suspicious website activity.

Administrative access to customer and order information is limited to persons or service providers who require access for legitimate business functions such as fulfillment, customer support, website administration, accounting, fraud prevention, or legal compliance.

Although we take reasonable precautions, no internet transmission, website, hosting platform, or electronic storage system can be guaranteed to be completely secure.

15. Website Maintenance and Security Updates

Because marniqo.com operates using WordPress, WooCommerce, and related software components, maintaining current software is an important part of protecting website information.

We may periodically update WordPress, WooCommerce, plugins, themes, server software, security tools, and related components to address security vulnerabilities, improve compatibility, maintain functionality, and reduce technical risks.

Where appropriate, backups may be maintained to assist with recovery following technical failures, accidental loss, system corruption, or other operational incidents. Access to backup data is restricted according to operational requirements.

16. Service Providers and Third Parties

We may use third-party service providers where reasonably necessary to operate the store. These providers may include website hosting providers, payment processors, shipping carriers, email service providers, fraud prevention services, security providers, analytics providers, technical support providers, accountants, and other business service providers.

Third parties are provided only with information reasonably necessary to perform the applicable service and may process such information under their own contractual, privacy, and legal obligations.

We do not sell customers' sensitive payment credentials to third parties, and we do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except where separately permitted by applicable law.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable legal, tax, accounting, payment, fraud prevention, contractual, or regulatory requirements.

Order, transaction, refund, shipping, customer service, and dispute-related records may be retained for an appropriate period after an order has been completed so that we can respond to inquiries, administer returns or refunds, defend payment disputes, comply with recordkeeping requirements, and protect legal rights.

Security logs and other technical records may be retained for shorter or longer periods depending on the nature of the information and the security purpose for which it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of in accordance with our operational practices and applicable law.

18. International Data Transfers

Because we provide worldwide shipping and may use international service providers, personal information may be processed in countries other than the country in which the customer is located.

For example, payment processors, hosting providers, shipping carriers, fraud prevention providers, or technical service providers may operate servers, offices, or systems in multiple jurisdictions.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information, including contractual safeguards or other legally recognized transfer mechanisms.

19. European Economic Area, United Kingdom, and GDPR Rights

Where the General Data Protection Regulation (GDPR), the UK GDPR, or similar European privacy legislation applies, individuals may have specific rights regarding their personal data.

Depending on the circumstances, these rights may include the right to request access to personal data, request correction of inaccurate information, request deletion of personal data, request restriction of processing, object to certain processing, and request portability of eligible personal data.

Individuals may also have the right to withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.

Where processing is based on legitimate interests, individuals may have the right to object to such processing based on their particular circumstances.

GDPR rights are not absolute. Certain information may need to be retained where processing is necessary to comply with legal obligations, establish or defend legal claims, prevent fraud, maintain accounting records, or complete contractual obligations.

Requests concerning GDPR rights may be submitted to [email protected]. We may need to verify the identity of the person submitting the request before providing, changing, or deleting personal information.

20. Legal Bases for Processing Under GDPR

Where GDPR applies, we process personal data only when an appropriate legal basis exists.

Processing may be necessary for the performance of a contract, including processing an order, receiving payment confirmation, delivering merchandise, communicating about an order, processing a return, or issuing a refund.

Processing may also be necessary to comply with a legal obligation, including applicable tax, accounting, regulatory, fraud prevention, or recordkeeping requirements.

We may process certain information based on our legitimate interests, including maintaining website security, preventing fraud, operating and improving our store, resolving customer disputes, protecting our legal rights, and maintaining appropriate business records, provided those interests are not overridden by applicable individual rights.

Where applicable law requires consent for a particular activity, such as certain non-essential cookies or direct marketing communications, processing may instead be based on consent.

21. Children's Privacy

marniqo.com is intended for general retail customers and is not designed to knowingly collect personal information from children who are not legally able to enter into an online purchase transaction in their jurisdiction.

We do not knowingly request sensitive personal information from children for independent use of our online store. If we become aware that personal information has been provided by a child in circumstances where collection is not legally permitted, we may take reasonable steps to delete or appropriately restrict that information.

A parent or legal guardian who believes that a child has provided personal information improperly may contact us at [email protected].

22. Privacy Questions, Requests, and Contact Information

If you have questions about this Privacy Policy, how your personal information is processed, website security, payment information, or your privacy rights, you may contact us using the information below:

Company: MARNIQO, LLC
Address: 9601 Amberglen Blvd, Ste 140, Austin, TX 78729, US
Email: [email protected]
Telephone: +1(512)291-2799
Website: marniqo.com

Privacy requests should provide enough information for us to identify the relevant account, transaction, or personal information. We may request reasonable identity verification before responding to a request involving access, correction, deletion, portability, or disclosure of personal information.

We may update this Privacy Policy from time to time to reflect changes in our website, technology, payment services, legal obligations, business operations, or privacy practices. The version published on marniqo.com will constitute the current Privacy Policy.