Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your access to and use of marniqo.com, including browsing the website, purchasing products, creating or using an account, contacting customer service, and using any other services made available through the website.

The website is operated by MARNIQO, LLC. By accessing the website, submitting an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and the policies referenced within them.

If you do not agree with these Terms of Service, you should not use the website or place an order through marniqo.com.

2. Eligibility and Legal Capacity

By using marniqo.com, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you use the website or place an order on behalf of another person, company, organization, or other legal entity, you represent that you are authorized to act on behalf of that party and to accept these Terms of Service on its behalf.

We may refuse or restrict access to the website where required by law, where misuse is suspected, or where continued use could create security, fraud, operational, or legal risks.

3. Website and Store Operation

marniqo.com is an online retail store operated by MARNIQO, LLC. The website provides information about products and allows eligible customers to place orders for available merchandise.

We may update, modify, suspend, replace, or discontinue portions of the website, product collections, website functionality, or available services when reasonably necessary for operational, technical, security, commercial, or legal reasons.

Temporary interruptions may occur due to maintenance, hosting issues, software updates, security measures, network failures, or circumstances beyond our reasonable control.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, specifications, and other product information accurately.

Because many products are viewed through digital displays, actual colors may vary slightly depending on screen settings, lighting, photography, manufacturing batches, materials, surface finishes, or other reasonable product variations.

For tableware and related products, minor variations in surface texture, shape, glaze, finish, or appearance may occur where such variations are consistent with the nature or manufacturing process of the product and do not constitute a material defect.

Where information on an individual product page conflicts with more general website information, the information specifically provided on the relevant product page at the time of purchase will normally apply to that product.

5. Prices, Currency, Taxes, and Charges

Unless otherwise clearly stated, transactions through marniqo.com are processed in Euros (EUR).

Product prices, shipping charges, taxes, and other applicable amounts will be displayed during the ordering or checkout process where applicable.

If your bank, card, PayPal account, digital wallet, or other payment account operates in another currency, your financial institution or payment provider may perform currency conversion and may impose exchange, foreign transaction, or other fees.

Any fees independently imposed by a bank, card issuer, payment provider, customs authority, or other third party are not controlled by MARNIQO, LLC.

6. Orders and Order Acceptance

Submitting an order through marniqo.com constitutes an offer to purchase the products listed in the order, subject to these Terms of Service and the applicable policies of the website.

An automated order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.

We may review an order before fulfillment and may refuse, cancel, or place an order on hold where reasonably necessary because of payment failure, suspected fraud, incorrect pricing, inventory issues, shipping restrictions, incomplete information, legal restrictions, or other legitimate operational reasons.

If we cancel an order after payment has successfully been collected and no goods are supplied, the applicable amount will be refunded according to the original payment method and our refund procedures.

7. Payment Terms

Customers must provide valid payment information and must be authorized to use the payment method selected during checkout.

Payments may be processed through independent third-party payment service providers, including Stripe and PayPal. The available payment methods shown during checkout may vary according to location, device, eligibility, or payment provider availability.

We do not store customers' full credit or debit card numbers, CVV security codes, banking login credentials, PayPal passwords, or complete digital wallet credentials on our website or servers.

Detailed information regarding supported payment methods, payment authorization, transaction currency, security, failed transactions, refunds, and payment disputes is available in our Payment Policy.

8. Shipping and Delivery

We provide worldwide shipping to supported destinations. Order processing time, estimated transportation time, shipping charges, free shipping thresholds, tracking, customs matters, delivery procedures, and carrier arrangements are governed by our shipping terms.

Delivery estimates are not guaranteed delivery dates. Carrier delays, customs inspections, weather conditions, transportation interruptions, local delivery issues, public holidays, and other circumstances outside our reasonable control may affect delivery time.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Full shipping terms are available in our Shipping Policy.

9. Returns and Refunds

Eligible products may be returned in accordance with the applicable return period, product condition requirements, return procedures, and exclusions described in our return policy.

Because we sell tableware and related items, products returned for a change of mind must generally remain unused and suitable for resale. Items that have been used with food or beverages may be subject to additional return restrictions, except where a legitimate defect, shipping damage, or fulfillment error exists.

Approved refunds are normally returned to the original payment method. Refund processing and eligibility are governed by our applicable return terms.

For complete information regarding the return period, damaged products, return shipping costs, refund processing, and other requirements, please review our Refund and Returns Policy.

10. Privacy and Personal Information

We process personal information necessary to operate the website, administer customer accounts, process orders, receive payment confirmation, arrange shipping, provide customer support, manage returns and refunds, prevent fraud, maintain security, and comply with applicable legal obligations.

Personal information may be shared with service providers where reasonably necessary to perform services such as payment processing, shipping, hosting, security, fraud prevention, and technical operations.

Our practices regarding personal data, cookies, payment information, security safeguards, data retention, international transfers, and applicable GDPR rights are described in our Privacy Policy.

11. Customer Accounts and Account Security

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must provide accurate information and should promptly update information that becomes incomplete or incorrect where account functionality permits.

You should notify us at [email protected] if you reasonably believe that your account or order information has been accessed or used without authorization.

We may temporarily restrict or suspend account access where reasonably necessary to investigate suspected unauthorized access, fraud, security threats, or violations of these Terms.

12. Product Availability and Website Errors

All products are subject to availability. A product appearing on the website does not guarantee that inventory will remain available until an order has been processed.

We reserve the right to correct reasonable typographical errors, incorrect product information, technical errors, pricing errors, stock inaccuracies, or other website mistakes.

If a material error affects an order that has already been submitted, we may contact the customer to explain the issue and, where appropriate, provide the opportunity to confirm a corrected order or receive a refund.

13. Prohibited Uses

You may not use marniqo.com for unlawful, fraudulent, abusive, deceptive, or harmful purposes.

Prohibited activities include attempting to gain unauthorized access to the website or its systems, introducing malicious software, interfering with website functionality, scraping data in a manner that damages the website, abusing payment systems, placing fraudulent orders, using stolen payment methods, submitting false claims, or attempting to circumvent website security.

We may restrict access, cancel orders, preserve relevant records, or take other appropriate measures where we reasonably believe prohibited conduct has occurred.

14. Intellectual Property Rights

Unless otherwise indicated, the website and its original content, including website design, text, graphics, product presentation, logos, visual elements, and other materials created or owned by MARNIQO, LLC, are protected by applicable intellectual property laws.

Access to the website does not grant users ownership of website content or permission to reproduce, distribute, commercially exploit, modify, or republish protected materials without authorization.

Third-party trademarks, payment logos, service names, and other intellectual property remain the property of their respective owners.

15. Reviews, Messages, and User-Submitted Content

Where customers are able to submit reviews, messages, photographs, or other content, the information submitted must be lawful, accurate to the best of the customer's knowledge, and relevant to the applicable product or service.

Users must not submit unlawful, fraudulent, defamatory, threatening, misleading, infringing, malicious, or intentionally harmful content.

We may moderate or remove content where reasonably necessary to maintain website integrity, comply with law, protect the rights of others, or prevent misuse.

16. Third-Party Services and External Providers

Certain parts of our services depend on independent third parties, including payment processors, shipping carriers, website hosting providers, security providers, and other technical or operational services.

Third-party services may be governed by their own terms, privacy policies, security practices, operating procedures, and service availability.

Although we select service providers for legitimate business purposes, MARNIQO, LLC does not directly control the independent systems, networks, policies, or decisions of third-party providers.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its services are provided on an "as available" basis.

We make reasonable efforts to maintain accurate information and reliable website operation, but we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or continuously available.

Nothing in these Terms excludes any warranty, consumer guarantee, or statutory right that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, MARNIQO, LLC will not be responsible for indirect, incidental, consequential, or special losses arising solely from use of the website where such liability may lawfully be excluded.

We are not responsible for losses caused solely by circumstances outside our reasonable control, including telecommunications failures, carrier interruptions, customs delays, payment network failures, severe weather, government actions, or other external events.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be prohibited by applicable law.

19. Governing Law and Court Jurisdiction

These Terms of Service, transactions conducted through marniqo.com, and disputes between customers and MARNIQO, LLC will be governed by the applicable laws associated with the jurisdiction in which MARNIQO, LLC is legally established or operates at 9601 Amberglen Blvd, Ste 140, Austin, TX 78729, US, except where mandatory consumer protection law requires otherwise.

If a disagreement arises, the parties are encouraged to first attempt to resolve the matter through reasonable communication. Customers may contact us at [email protected] with the relevant order number and details of the dispute.

If a dispute cannot be resolved through direct communication, the dispute shall be submitted to and resolved by a court of competent jurisdiction having authority over the location associated with 9601 Amberglen Blvd, Ste 140, Austin, TX 78729, US, unless applicable mandatory law grants the customer the right to bring proceedings in another competent court.

The final resolution of a legal dispute will be determined through the applicable court process. Nothing in these Terms prevents either party from exercising rights or remedies that cannot legally be waived under applicable law.

20. Changes, Severability, and Contact Information

We may update these Terms of Service from time to time to reflect changes in our website, products, payment arrangements, shipping operations, legal obligations, security practices, or business procedures.

The current version published on marniqo.com will apply from the time it becomes effective. Changes will not normally alter rights and obligations that were already fully completed before the revised Terms became effective, except where required by law.

If any provision of these Terms is determined by a competent court to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

Failure by MARNIQO, LLC to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other right.

Questions regarding these Terms of Service may be directed to:

Company: MARNIQO, LLC
Address: 9601 Amberglen Blvd, Ste 140, Austin, TX 78729, US
Email: [email protected]
Telephone: +1(512)291-2799
Website: marniqo.com