Refund and Returns Policy

1. Return Period

This Refund and Returns Policy applies to purchases made through marniqo.com and fulfilled by MARNIQO, LLC.

Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after the 30-day return period may not be accepted.

To begin a return, please contact us at [email protected] and provide your order number, the item or items you wish to return, and the reason for the return. Customers should not send products back before receiving return instructions from us.

2. Return Eligibility and Product Condition

To qualify for a return, products must generally be in substantially the same condition in which they were received. Items must be unused, unwashed, unaltered, and suitable for resale, with any included accessories, components, or original packaging returned where reasonably applicable.

Because our store sells tableware and related dining products, items that have been used for serving, eating, drinking, food preparation, or direct food contact may not be eligible for a return based solely on a change of mind.

Plates, bowls, cups, drinkware, serving pieces, utensils, and similar products should remain unused if they are being returned for reasons unrelated to damage, defects, or fulfillment errors.

Products showing signs of use, washing, food residue, stains, chips caused after delivery, scratches caused after receipt, intentional modification, misuse, or other customer-caused damage may not qualify for a refund.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, broken, or different from what was ordered, please contact us within 48 hours of delivery at [email protected].

To help us review the issue, we may request the order number, photographs of the product, outer shipping carton, internal packaging, shipping label, and any visible damage or defect.

Customers should retain the product and original packaging until the claim has been reviewed. Please do not dispose of a damaged item before receiving instructions from us, as photographs or additional information may be needed to verify the condition of the shipment.

If the issue is confirmed to have resulted from shipping damage, a product defect, or an incorrect item being sent, we will determine an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

4. Return Process

To request a return, contact [email protected] within the applicable return period and include your order number and a clear description of the return request.

After reviewing the request, we will provide the applicable return instructions. Where a return is required, the customer should package the item securely to help prevent damage during return transportation.

We recommend using a trackable shipping method when returning merchandise. The customer remains responsible for the returned parcel until it is delivered to the designated return location unless we have provided the return shipping service directly.

A return is not considered completed until the returned merchandise has been received and, where appropriate, inspected.

5. Return Shipping Costs

For returns resulting from a change of mind, personal preference, ordering the wrong item, or another reason not caused by MARNIQO, LLC, the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable when an order was correctly fulfilled and delivered, unless otherwise required by applicable law.

If we confirm that an item was damaged in transit, defective upon arrival, or incorrectly fulfilled, MARNIQO, LLC will review the return shipping cost and provide appropriate instructions. Where we are responsible for the issue, customers will not be required to bear unreasonable return shipping costs associated with correcting the error.

Any customs charges, import fees, or other costs associated with an international return may remain the responsibility of the customer unless otherwise agreed in writing.

6. Refund Processing

Once an eligible return has been received and reviewed, we will notify the customer of the refund status. Approved refunds will be issued to the original payment method used to place the order.

Approved refunds are normally processed within 7 business days. Refunds will not normally be redirected to a different card, bank account, PayPal account, digital wallet, or other payment method.

After we issue a refund, additional processing time may be required by Stripe, PayPal, the customer's bank, card issuer, Apple Pay, Google Pay, or another payment provider before the refunded amount appears in the customer's account.

Currency conversion differences, foreign transaction fees, bank fees, or other charges imposed independently by a financial institution or payment provider are outside the control of MARNIQO, LLC.

7. Non-Returnable and Reduced-Refund Situations

A return or full refund may be refused or reduced where an item is returned outside the applicable return period, has been used, washed, damaged after delivery, altered, contaminated, or returned in a condition that materially reduces its resale value.

Tableware that has already been used with food or beverages may not be accepted as a change-of-mind return. This restriction does not prevent customers from reporting legitimate manufacturing defects, shipping damage, incorrect fulfillment, or other issues that existed when the item was received.

We may also decline a return where the product returned does not match the product originally purchased, important components are missing, or there is evidence of misuse, intentional damage, or fraudulent activity.

Any decision regarding a reduced refund will be based on the actual condition of the returned merchandise and the circumstances of the order.

8. Payment Disputes, Chargebacks, and Transaction Records

We encourage customers to contact us at [email protected] if there is a problem with an order, return, delivery, or refund so that we can review the matter directly before a payment dispute or chargeback is initiated.

To support accurate order resolution and payment dispute handling, MARNIQO, LLC may maintain relevant transaction records, including order details, payment status, shipping and tracking information, delivery confirmation, return requests, refund records, customer communications, and evidence relating to damaged or incorrect merchandise.

Where a payment dispute is opened through Stripe, PayPal, a card issuer, bank, or another payment provider, we may provide relevant transaction and fulfillment records to the applicable payment provider for review.

Any chargeback, payment dispute, or payment reversal may also be subject to the independent procedures and decisions of Stripe, PayPal, the card network, issuing bank, or other payment provider.

By placing an order through marniqo.com, customers acknowledge the return and refund conditions described in this policy. Nothing in this policy limits any mandatory consumer rights that may apply under the laws applicable to the transaction.