FAQs

1. What currency are orders processed in?

All purchases made through marniqo.com are processed in Euros (EUR). If your card, bank account, PayPal account, or digital wallet uses another currency, your payment provider may convert the transaction using its own exchange rate and may charge additional conversion or foreign transaction fees.

For more information, please review our Payment Policy.

2. What payment methods do you accept?

We accept the payment methods displayed during checkout. Depending on availability and your location, these may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay.

Payments are securely processed through third-party payment providers, including Stripe and PayPal.

3. Do you store my card or payment information?

No. MARNIQO, LLC does not store your full credit or debit card number, CVV security code, online banking credentials, PayPal password, or complete digital wallet payment credentials on our website or servers.

Sensitive payment information is handled by the applicable payment provider. Our website also uses secure HTTPS connections and SSL/TLS encryption to help protect information transmitted during checkout.

4. How long does it take to process an order?

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days generally exclude weekends and public holidays.

Processing time is separate from shipping time and includes order verification, preparation, packing, and transfer to the shipping carrier.

5. Do you ship internationally?

Yes. MARNIQO, LLC provides worldwide shipping to supported destinations, including the United States, Europe, and other international regions.

Shipping availability may depend on carrier coverage, local restrictions, destination accessibility, and transportation conditions.

For complete details, please review our Shipping Policy.

6. How much does shipping cost?

For orders shipped within the United States, standard shipping is €5.99. Eligible orders of €109.00 or more qualify for free standard shipping.

For supported destinations within Europe, standard shipping is €8.99. Eligible orders of €149.00 or more qualify for free standard shipping.

For other supported international destinations, standard shipping is €17.99, unless a different amount is displayed during checkout.

7. How long will delivery take?

Estimated delivery times after dispatch are generally:

United States: approximately 3–8 business days.
Europe: approximately 5–12 business days.
Other international destinations: approximately 7–20 business days.

These are estimated delivery periods rather than guaranteed arrival dates. Customs inspections, weather, carrier delays, holidays, and local delivery conditions may affect actual delivery time.

8. Which shipping carriers do you use?

Depending on the destination and shipping route, orders may be transported by carriers such as USPS, UPS, FedEx, DHL, international postal services, regional couriers, or other qualified logistics providers.

International shipments may also be transferred to a local delivery partner for final delivery.

9. How can I track my order?

Once your shipment has been dispatched and tracking information has been issued, customers can monitor the status of their shipment through our Order Tracking page.

Please allow approximately 48–72 hours after receiving your tracking information for the carrier's system to display its first movement or updated shipment status.

If your tracking information has not updated for an extended period, please contact us at [email protected].

10. Will I have to pay customs duties or import taxes?

Orders delivered within the United States are domestic U.S. deliveries and are not subject to international import customs duties.

For orders delivered outside the United States, the destination country or region may impose customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are determined by the applicable local authorities.

11. What should I do if my package arrives damaged?

If your package or merchandise arrives damaged, broken, defective, or otherwise affected during transportation, please contact us at [email protected] within 48 hours of delivery.

We may request your order number together with photographs of the item, shipping carton, internal packaging, shipping label, and visible damage so that we can review the issue.

Please retain the affected product and packaging until the matter has been reviewed.

12. What is your return period?

Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after the 30-day return period may not be accepted.

Before returning an item, please contact us at [email protected] for return instructions.

Full return requirements are available in our Refund and Returns Policy.

13. What condition must an item be in to qualify for a return?

Returned items must generally be unused, unwashed, unaltered, and suitable for resale, with included accessories, components, and original packaging where reasonably applicable.

Because we sell tableware and related dining products, plates, bowls, cups, drinkware, serving pieces, utensils, and similar products that have been used with food or beverages may not qualify for a change-of-mind return.

This restriction does not prevent customers from reporting genuine defects, shipping damage, or incorrect items.

14. Who pays for return shipping?

If a return is requested because of a change of mind, personal preference, ordering the wrong item, or another reason not caused by MARNIQO, LLC, the customer is generally responsible for return shipping costs.

If we confirm that an item was damaged during transportation, defective upon arrival, or incorrectly fulfilled, we will review the issue and provide appropriate return or resolution instructions.

15. How long does a refund take?

Once an eligible return has been received, reviewed, and approved, the refund is normally processed within 7 business days.

Refunds are returned to the original payment method used for the order. We do not normally redirect refunds to a different card, bank account, PayPal account, or digital wallet.

After we issue the refund, your bank or payment provider may require additional processing time before the amount appears in your account.

16. What should I do if my payment fails or is declined?

A payment may fail or be declined because of incorrect payment details, insufficient funds, card restrictions, billing address discrepancies, an expired card, fraud-prevention checks, or restrictions imposed by your bank or payment provider.

Please verify your payment details and try again. If the issue continues, contact your card issuer, bank, PayPal, or other applicable payment provider.

If you believe you have been charged incorrectly, please contact us at [email protected] so that we can review the transaction.

17. How is my personal information protected?

marniqo.com is a self-hosted store built on WordPress and powered by WooCommerce. We use reasonable administrative and technical safeguards to help protect customer and order information.

Security measures may include HTTPS, SSL/TLS encryption, controlled administrative access, restricted permissions, security monitoring, software updates, secure backups, payment tokenization, PCI-compliant payment infrastructure, fraud monitoring, and 3-D Secure authentication where supported.

Information regarding data collection, retention, third-party providers, international processing, and European GDPR rights is explained in our Privacy Policy.

18. How can I contact you if I need help?

If you have questions about an order, payment, shipping, tracking, return, refund, product, or website policy, you may contact us using the following information:

Company: MARNIQO, LLC
Address: 9601 Amberglen Blvd, Ste 140, Austin, TX 78729, US
Phone: +1(512)291-2799
Email: [email protected]
Website: marniqo.com

For matters relating to an existing order, please include your order number so that we can review your request more efficiently.