Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through marniqo.com and fulfilled by MARNIQO, LLC. We provide worldwide shipping to supported destinations, including the United States, Europe, and other international regions.

Shipping availability may depend on carrier coverage, destination accessibility, local import restrictions, transportation limitations, or other conditions outside our direct control. In certain cases, we may be unable to ship to a particular address or region. If we are unable to fulfill an order because delivery service is unavailable, we will contact the customer using the information provided with the order.

Customers are responsible for providing a complete and accurate shipping address, including the recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and valid contact information.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment confirmation. Business days generally exclude weekends and public holidays.

Processing includes payment confirmation, order verification, preparation, packing, and transfer of the parcel to the applicable shipping carrier. Orders placed during weekends, public holidays, unusually busy periods, or other periods of increased order volume may require additional processing time.

The processing period is separate from the estimated transportation time. Estimated delivery times begin after the package has been dispatched and accepted by the carrier.

3. Shipping Rates and Free Shipping

Shipping charges are determined according to the destination and the applicable shipping option available during checkout.

For orders shipped within the United States, standard shipping is charged at €5.99. Orders with an eligible merchandise subtotal of €109.00 or more qualify for free standard shipping.

For orders shipped to supported destinations within Europe, standard shipping is charged at €8.99. Orders with an eligible merchandise subtotal of €149.00 or more qualify for free standard shipping.

For orders shipped to other supported international destinations, standard shipping is charged at €17.99, unless a different shipping amount is clearly displayed during checkout.

Free shipping thresholds are calculated using the eligible merchandise subtotal after applicable adjustments and before any duties, taxes, customs charges, or other fees that may be imposed independently by local authorities.

4. Estimated Shipping and Delivery Times

Estimated transportation times vary depending on the destination, shipping carrier, local delivery network, customs procedures, and other logistical conditions.

Orders shipped within the United States generally arrive within approximately 3–8 business days after dispatch.

Orders shipped to supported destinations within Europe generally arrive within approximately 5–12 business days after dispatch.

Orders shipped to other international destinations generally arrive within approximately 7–20 business days after dispatch.

These delivery periods are estimates and are not guaranteed delivery dates. Customs inspections, weather conditions, carrier congestion, transportation disruptions, remote delivery locations, public holidays, or local delivery conditions may extend the actual delivery time.

5. Shipping Carriers and Logistics Providers

Orders may be delivered through independent third-party logistics providers and shipping carriers. Depending on the destination, service availability, package characteristics, and shipping route, carriers may include services such as USPS, UPS, FedEx, DHL, international postal networks, regional couriers, or other qualified logistics providers.

The specific carrier used for an order may be selected after the order has been processed. The carrier shown in tracking information may also change during international transportation if the parcel is transferred from an international carrier to a local delivery partner for final delivery.

Once a parcel has been accepted by the carrier, transportation and delivery operations are performed by the applicable logistics provider. MARNIQO, LLC will provide reasonable assistance with shipping-related inquiries where possible.

6. Tracking Information and Shipment Updates

When tracking is available, tracking information will normally be provided after the order has been dispatched. Customers may use the tracking number provided to monitor the progress of their shipment.

Please allow approximately 48–72 hours after receiving a shipping or tracking notification for the carrier's tracking system to display the first movement or updated shipment information.

A tracking number may be created before the parcel receives its first physical carrier scan. This does not necessarily mean that the shipment has been delayed.

Customers can monitor the status of their shipment through our Order Tracking page. If tracking information has not updated for an extended period, please contact us at [email protected] for assistance.

7. Delivery, Signature, and Receipt of Packages

Depending on the order value, destination, carrier requirements, or local delivery procedures, a shipment may require a signature or other confirmation of delivery.

Customers should ensure that someone is available to receive the parcel when signature confirmation is required. If delivery cannot be completed, the carrier may leave a delivery notice, attempt delivery again, deliver the package to an authorized collection point, or return the package according to its own procedures.

A shipment may be considered delivered when the carrier's tracking system records successful delivery to the address provided with the order, an authorized recipient, a designated secure location, a parcel locker, or another delivery location permitted by the carrier.

Customers should review the delivery address carefully before submitting an order. If an incorrect or incomplete address results in unsuccessful delivery, additional shipping charges may apply if the parcel must be resent.

8. Lost, Delayed, or Damaged Packages

If a shipment is significantly delayed, appears to be lost, or shows no tracking movement for an unusual period, please contact us at [email protected]. We may review the tracking history and, where appropriate, contact the carrier or logistics provider to request additional information.

If a package arrives damaged, or if the merchandise has been damaged during transportation, please contact us within 48 hours of delivery.

To help us evaluate a shipping damage claim, we may request the order number, photographs of the outer packaging, shipping label, internal packaging, damaged item, and a description of the issue. Customers should retain the original packaging until the matter has been reviewed.

Where transportation damage is confirmed, we will review the available resolution according to the circumstances of the order and our applicable return and refund policies.

9. Customs Duties, Import Taxes, and International Charges

Orders shipped to addresses within the United States are not subject to international import customs duties because they are domestic U.S. deliveries.

For orders shipped outside the United States, the destination country or region may impose customs duties, import taxes, value-added taxes, brokerage charges, clearance fees, handling fees, or other government charges.

Unless otherwise expressly stated during checkout, any customs duties, import taxes, clearance charges, or similar fees imposed by authorities or local carriers at the destination are the responsibility of the customer.

These charges are determined by the destination country's customs authorities and are not controlled by MARNIQO, LLC. We cannot guarantee the amount of any customs or import charges before shipment.

Customers are responsible for complying with applicable import requirements in their destination country. Refusal to pay legally required customs duties or import charges may result in the parcel being held, abandoned, destroyed, or returned by customs authorities or the carrier.

10. Shipping Issues, Returns, and Customer Support

If a parcel is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, unpaid import charges, or failure to collect the parcel from a designated collection point, we will review the order after the returned shipment has been received.

Any applicable refund, reshipment, or additional shipping charge will be determined according to the circumstances of the order and our applicable policies. Original shipping charges and costs resulting from an unsuccessful delivery may not be refundable where the delivery failure was caused by circumstances attributable to the recipient.

Shipping delays caused by customs authorities, logistics providers, weather events, transportation interruptions, public holidays, regional emergencies, or other circumstances outside our reasonable control do not automatically qualify an order for cancellation or compensation.

For questions regarding shipping, delivery, tracking, damaged packages, or other order-related matters, please contact MARNIQO, LLC at [email protected]. Please include your order number and relevant shipment information so that we can review the matter efficiently.

By placing an order through marniqo.com, you acknowledge that you have reviewed and accepted the shipping terms described in this Shipping Policy.